Last updated: December 2024
At AMWORLD, customer satisfaction is our top priority. We understand that sometimes a product may not meet your expectations, and we're here to make the return and refund process as smooth as possible. This policy is in compliance with the Consumer Protection Act, 2019.
7 days from delivery date for most STEM kits and educational toys
15 days for premium electronic kits and robotic systems above ₹5,000
30 days for manufacturer defects or quality issues
You can return items in the following situations:
For hygiene and quality reasons, the following items cannot be returned:
To ensure smooth returns, please ensure:
Product in original box with all accessories, manuals, and documentation
All labels, tags, and protective films should be intact and unremoved
Original invoice or order confirmation email required
Return request initiated within applicable return period
Contact our support team or use our online return portal within the return window
We'll review your request and send return instructions within 24-48 hours
Pack the item securely and ship using provided return label or our pickup service
We'll inspect the returned item and process your refund within 5-7 business days
Refunds will be processed through the same payment method used for the original purchase:
5-7 business days after approval
3-5 business days after approval
1-3 business days after approval
Bank transfer within 7-10 business days
We offer exchanges for:
Exchange Timeline: Same as return window. Price differences (if any) will be adjusted accordingly.
Our products come with manufacturer warranty:
Warranty covers manufacturing defects but excludes user damage, misuse, or wear and tear.
Report within 24 hours of delivery. We'll arrange immediate replacement or full refund.
Extended return window during festival seasons (Diwali, Christmas) - up to 15 days.
Flexible return policy during health emergencies or lockdowns.
For returns, refunds, or any queries:
This return and refund policy is governed by Indian consumer protection laws. All timelines mentioned are business days excluding Sundays and public holidays. AMWORLD reserves the right to update this policy with prior notice to customers.