Our Commitment to Privacy
At AMWORLD, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or purchase our STEM educational products. This policy complies with the Information Technology Act, 2000 and Digital Personal Data Protection Act, 2023.
Information We Collect
Personal Information
We collect personal information that you voluntarily provide when you:
- Create an Account: Name, email address, phone number, date of birth
- Make a Purchase: Billing address, shipping address, payment information
- Contact Us: Messages, feedback, support requests
- Subscribe to Newsletter: Email address and preferences
- Participate in Surveys: Responses and demographic information
Automatic Information Collection
When you visit our website, we automatically collect:
- Device Information: IP address, browser type, operating system
- Usage Data: Pages visited, time spent, click patterns
- Location Data: Approximate location based on IP address
- Cookies: Website preferences, session data, tracking information
Third-Party Information
We may receive information from:
- Social Media: When you connect through social platforms
- Payment Processors: Transaction and verification data
- Delivery Partners: Shipping status and delivery confirmation
- Marketing Partners: Campaign effectiveness and audience insights
How We Use Your Information
Order Processing
Process orders, handle payments, arrange delivery, and provide customer support
Account Management
Create and maintain your account, verify identity, and manage preferences
Communication
Send order updates, promotional offers, newsletters, and important notices
Service Improvement
Analyze usage patterns, improve website functionality, and enhance user experience
Personalization
Provide personalized content, product recommendations, and targeted advertisements
Security & Legal
Prevent fraud, ensure platform security, and comply with legal requirements
Information Sharing
We may share your information in the following circumstances:
Service Providers
With trusted third-party service providers who assist us in:
- Payment processing (Razorpay, PayU, Paytm)
- Shipping and logistics (Blue Dart, Delhivery, India Post)
- Customer support (Zendesk, Freshworks)
- Marketing and analytics (Google Analytics, Facebook Pixel)
Legal Requirements
When required by law, court orders, or government authorities:
- Compliance with Indian laws and regulations
- Response to legal proceedings or court orders
- Protection of our rights and legal interests
- Prevention of fraud or illegal activities
Business Transfers
In case of business restructuring:
- Merger, acquisition, or sale of assets
- Business partnership or joint venture
- Corporate restructuring or reorganization
We DO NOT: Sell, rent, or lease your personal information to third parties for their marketing purposes.
Data Security
We implement comprehensive security measures to protect your personal information:
Technical Safeguards
- SSL encryption for data transmission
- Secure server infrastructure
- Regular security audits and updates
- Firewall protection and intrusion detection
Administrative Safeguards
- Limited access to personal information
- Employee training on data protection
- Regular security training and awareness
- Incident response procedures
Physical Safeguards
- Secure data centers with access controls
- Backup and disaster recovery systems
- Environmental controls and monitoring
- Equipment disposal security protocols
Cookies and Tracking
We use cookies and similar technologies to enhance your browsing experience:
Essential Cookies
Required for basic website functionality, shopping cart, and security. Cannot be disabled.
Analytics Cookies
Help us understand how visitors use our website to improve user experience.
Marketing Cookies
Used to deliver personalized advertisements and track campaign effectiveness.
Preference Cookies
Remember your choices and settings to personalize your experience.
Cookie Control: You can manage cookie preferences through your browser settings. However, disabling certain cookies may affect website functionality.
Your Rights
Under Indian data protection laws, you have the following rights:
Access Right
Request access to your personal data we hold and information about how it's processed
Correction Right
Request correction of inaccurate or incomplete personal information
Erasure Right
Request deletion of your personal data in certain circumstances
Restriction Right
Request restriction of processing your personal data in specific situations
Portability Right
Request a copy of your personal data in a structured, machine-readable format
Objection Right
Object to processing of your personal data for certain purposes
Data Retention
We retain your personal information only as long as necessary for the purposes outlined in this policy:
Account Data
Until account deletion or 3 years of inactivity
Transaction Records
7 years (as per Income Tax Act requirements)
Support Communications
2 years after resolution
Marketing Data
Until you unsubscribe or 2 years of inactivity
Children's Privacy
Our services are designed for families and educational use, but we take special care with children's privacy:
- Age Restrictions: We do not knowingly collect personal information from children under 13 without parental consent
- Parental Control: Parents can request access, correction, or deletion of their child's information
- Educational Use: Information collected for educational purposes is handled with additional privacy protections
- Limited Collection: We collect only information necessary for product delivery and support
International Transfers
Your personal information is primarily stored and processed in India. However, some of our service providers may be located outside India:
- Cloud Storage: AWS (Asia Pacific) and Google Cloud (India region)
- Analytics: Google Analytics (with data localization)
- Communication: Email and chat services with Indian data centers
- Safeguards: All international transfers are protected by appropriate safeguards
Policy Updates
We may update this Privacy Policy from time to time. When we do:
- Notification: We'll notify you via email or website banner
- Review Period: 30 days notice for significant changes
- Effective Date: Changes take effect on the date specified
- Continued Use: Continued use of our services constitutes acceptance
Contact Information
For privacy-related questions, concerns, or to exercise your rights:
Governing Law
This Privacy Policy is governed by the laws of India, including the Information Technology Act, 2000, and the Digital Personal Data Protection Act, 2023. Any disputes arising from this policy will be subject to the exclusive jurisdiction of courts in New Delhi, India.